The Sapphire Merchant offers a 7-day return window for you to review your gemstone. The 7-day window starts when you sign for and receive your gemstone from the assigned courier service. If you are not completely satisfied with your gemstone, you can return it for a full refund. While you have possession of the gemstone, you are fully responsible for its value and care. Please note: Loose gemstones will not qualify for a refund if they have been chipped, fractured, scratched, weigh differently or have been altered in any way.